- What is Garmin Pay?
Garmin Pay is a contactless payment solution designed for people who are always on the move. Whether you grab a cup of coffee after your morning run or get a bite to eat while out on a ride, Garmin Pay lets you make purchases quickly and almost effortlessly with nothing needed but your watch.
- How do I know if my card is supported?
You can find out if your card is supported from within the Garmin Connect Mobile app.
1) Click the “Check to see if Garmin Pay supports your payment card” link on the “create your wallet” page.
2) Choose your country.
3) Choose your card type.
You’ll see a list of issuing banks. You can also view a list of supported cards at
www.garmin.com/garminpay/banks. If your card is supported but you are unable to add it to your wallet,
contact your bank or card issuer for help.
- How do I add cards?
1) Enter card details—You can either manually enter your card info or use your device camera to scan in partial details and then manually enter the rest.
2) Accept terms and conditions—If your card is supported, you’ll be asked to read and accept the terms and conditions from the issuer.
3) Verify your identity— Once you accept the terms and conditions, you may be presented with a one-time identity verification requirement. You’ll be sent a passcode via email, SMS, web, or a customer service call that you’ll need to enter in your app. Once entered, your issuing bank will activate your card. Keep in mind, it may take up to 10 minutes before your card appears in your wallet.
- I can’t add cards
Before you do anything else, make sure that;
- you’re using a supported card from a participating issuer.
- make sure the phone is connected to your Garmin device.
- you update your software, if needed.
Remove the card from Garmin Pay, then add it again.
If you are having trouble verifying your card, make sure you’re entering all the required information correctly.
If you still can’t add a card, contact your bank or card issuer for help.
- My device won’t work at the store terminal?
Hold your device closer to the terminal to be sure your NFC antenna can make a connection.
Tapping/touching your watch face to the terminal is also acceptable. Give it a little time.
Sometimes it takes a few seconds for the terminal to connect. Hold your device over the
terminal for a few seconds longer.
If you just added your card, wait 5-10 minutes. Each time you add a new card, it needs to be
activated by the payment card network and the card issuer. Activation can take 5–10 minutes, and
during that time, transactions won’t go through. Make sure the store accepts contactless payments
and that their terminal is functioning properly.
Note: If none of these solutions work, contact Garmin for help.
- I’m locked out of my wallet.
If you enter your passcode incorrectly 3 times, you’ll be locked out of your wallet on the device and asked to set another passcode. However, you will have 3 additional attempts to from the app on your phone. You’ll need to remember your original passcode in order to set the new one.
- I’m getting an error when making a payment at the store!
If your device acts like the transaction worked (e.g. the “success checkmark” appears on the watch face), ask the cashier for help. Garmin Pay sent the payment info, but the merchant’s terminal had a problem accepting it. You may need to try again, or it may be that the merchant’s terminal is not functioning properly or not setup to receive contactless payments.
If the merchant’s terminal asks for chip & PIN card it means that the merchant requires the card for all chip & PIN purchases. You’ll need to use your physical card.
If the terminal asks to present only one card, you should try again with your device’s NFC antenna closer to the terminal.
If your transactions still won’t go through or your card is declined, you’ll need to contact your bank for help.
- What if my watch is lost or stolen?
If your watch is lost or stolen you can still suspend or delete your wallet from Garmin Connect Mobile (GCM) on your phone. These options are available on the Garmin Pay main menu and can be selected without the watch being connected. Reference “Suspending or Deleting Your Garmin Pay Wallet” for instructions.
The suspend wallet option deactivates all cards in your wallet at the issuing bank and the delete wallet option deletes all cards in your wallet at the issuing bank.
- Can I see my transaction history within Garmin Pay?
The ability to see past transactions, if permitted by your bank, will be visible from within the Garmin Pay wallet. No transaction information will be visible on the watch.
