- What is Samsung Pay?
Samsung Pay is a convenient and simple way to make mobile payments with select Samsung Galaxy phones, and it works at virtually any retailer where you can tap, swipe or scan your card.
- Why should I use Samsung Pay instead of my plastic cards?
Samsung Pay offers a simple and convenient payment experience that is quicker than searching through your wallet or purse. Additionally, Samsung Pay adds a level of security to your payment information that physical cards don't have.
- How does Samsung Pay work?
Samsung Pay uses proprietary Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make contactless mobile payments.
- What devices are compatible with Samsung Pay?
Samsung Pay supported smartphones and wearables:
Galaxy Z-Series:
- Galaxy Z Fold3 5G, Galaxy Z Fold2, Galaxy Fold
- Galaxy Z Flip, Galaxy Z Flip3 5G
Galaxy S-Series:
- Galaxy S22 (NFC only), S22+ (NFC only), S22 Ultra (NFC only)
- Galaxy S21 (NFC only), S21+ (NFC only),S21 Ultra (NFC only), Galaxy S21 FE (NFC only)
- Galaxy S20 Ultra, S20+,S20, S20 FE (NFC only)
- Galaxy S10+, S10, S10e
- Galaxy S9+, S9, S8+, S8, S7 Edge, S7
Galaxy Note-Series:
- Galaxy Note 20 Ultra 5G, Note 20 Ultra, Note 20 5G, Note 20, Note 10+, Note 10, Note 10 Lite (NFC only), Note 9, Note 8
Galaxy A-Series:
- Galaxy A9 (NFC only)
- Galaxy A80 (NFC only), A8
- Galaxy A73 5G, A72 (NFC only), A71 (NFC only), A70 (NFC only), A7 (2017)
- Galaxy A53 5G, A52, A52 5G (NFC only), A51 (NFC only), A5 (2017)
- Galaxy A33 5G, A32, A32 5G (NFC only), A31 (NFC only), A30s (NFC only)
- Galaxy A23, A22 LTE
Wearables:
- Galaxy Watch 4, Galaxy Watch 3, Galaxy Watch, Watch Active2, Watch Active, Gear S3 and Gear Sport
Note: Only South African models will be supported (XFA / XFV SKU Codes).
- Can Samsung Pay make online purchases?
Yes Samsung Pay can make online and in-app purchases.
- What should I do if I lose my original payment card and then receive a replacement card?
The payment cards on Samsung Pay are digital versions of your physical payment cards. If you lose your original payment card and then receive a replacement card, you need to remove the original payment card from Samsung Pay and register the replacement card.
- Can I use Samsung Pay in foreign countries?
Please check your card issuer's policies for transactions in foreign countries. If you can use your card in the country you are travelling to, you should be able to use Samsung Pay to make a payment.
- In which countries will Samsung Pay be available?
Samsung Pay is available in the Australia, Brazil, China, Canada, Hong Kong, India, Italy, Malaysia, Mexico, Puerto Rico, Russia, South Korea, Spain, Singapore, South Africa, Switzerland, Taiwan, Thailand, United States (USA), UAE, United Kingdom and Vietnam. Samsung is working to expand Samsung Pay to additional regions.
- How do I make in-store purchases with Samsung Pay?
1) Initiate Samsung Pay by either swiping-up from the home button or opening the Samsung Pay app from the home screen.
2) Select the card you want to pay with by swiping left or right.
3) Verify your fingerprint or PIN and touch your phone to either the card reader or NFC reader to complete the transaction.
- How can I cancel a payment made using Samsung Pay?
Canceling a payment made with Samsung Pay is the same as a physical card. The exact process will depend on the policies of your card issuer and the merchant you made the purchase from.
- How is my default payment card in Samsung Pay determined?
There is no "default" card in Samsung Pay When you open the app or activate the Simple Pay feature by swiping up from the Home Key on supported screens, the first card displayed is either the last card you registered or the last card you viewed or used.
- The cashier asks the last 4 digits of the card but the transaction still does not pass, what to do?
In case that merchant may ask you for the last four digits of the card number, you will need to provide the last four digits of the digital card number, instead of the last four digits of the physcial card. For ease of use, it is located on the left side of the card in the Simple Pay screen, and in the main app when viewing your registered cards.
- How can I keep track of purchases I've made with Samsung Pay?
Samsung Pay show last 10 purchases. To see that:
1) Open Samsung Pay.
2) Choose the card.
3) At the bottom you may see last purchases.
However, currently, due to some merchants' policy, the amount of money you've puchased could not be seen in the list. Sorry for inconvenience and we will do our best to resolve this with merchants.
- Can I continue to use my physical payment card if I disable Samsung Pay or remove the digital equivalent on Samsung Pay?
Yes. When you disable Samsung Pay or remove a registered card, you are only suspending the token, or digital card number, that has been assigned to your device for that card. If you wish to suspend you physical card, please contact your card issuer for assistance.
- How to install Samsung Pay on my eligible phone?
Look for the Samsung Pay icon on your device.
Open Samsung Pay, Sign-in with a Samsung Account & start using the revolutionary way to pay.
If you do not find the Samsung Pay icon on your device, follow the below steps:
- Step 1: Ensure that the device software is updated to the latest Android™ software
- Step 2: Install any software updates available
- Step 3: Once all updates are installed, Open Apps & Click on Samsung Pay icon & install the Samsung Pay app.
- Step 4: Sign-in with a Samsung Account & start using the revolutionary way to pay.
- How can I register my card?
Cards can be either automatically registered by scanning your card with Samsung Pay or manually inputting the card information.
Then, depending on the policies set by your bank or credit union, Samsung Pay will prompt you to verify your identity through an email, SMS or a phone call.
- How many cards can I register into Samsung Pay?
You can register up to 10 payment cards in Samsung Pay. (Credit Cards, Debit Cards)
- Can I register the same card with more than one device using Samsung Pay?
Yes. The total number of devices you can register a card to may vary. Contact your card issuer for more details on the number of devices that you can register your card to.
- Can I use Wi-Fi for card registration in Samsung pay?
Yes. However, for the best experience, the device should have a SIM card installed. If you encounter any issues when registering the card over Wi-Fi, we suggest switching to a cellular data connection.
- What should I import cards in to my new device?
Use latest Samsung Pay app version and just sign in to your Samsung Account. Visa-Mastercard-Amex Cards will be downloaded for you automatically.
- Are you storing any additional card information to enable import feature?
No, Samsung Pay is not storing any additional data to enable this feature. We are only using reference id and meta data to enable this feature, not actual card numbers.
- What should user do to backup cards?
User need not do anything. We are only using meta data already available in our server for this feature.
- User deleted a card previously, will it be imported?
No. If user does not have an active card in any device, it won’t be available for import.
- How can a user get this feature?
This feature is enabled whenever they use/upgrade to latest version of Samsung Pay app.
- What is MST?
Magnetic Secure Transmission or MST, is a groundbreaking method of sending data using magnetic waves.
MST replicates a card swipe by wirelessly transmitting magnetic waves from the supported Samsung device to a standard card reader.
MST turns every card reader into a contactless payment receiver.
- What is NFC?
Near Field Communication or NFC is a method of wirelessly transmitting data using radio waves. Samsung Pay uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.
- What is the difference between MST and NFC technology?
For the average user there is no the differences between using NFC or MST. The technology, called MST is able to simulate the magnetic field, which is similar to a conventional credit card signal.
Terminal thinks that you have held the card, rather than put the phone. The radius of action is similar to NFC - up to 7 centimeters.
For Samsung Pay, either MST or NFC technology can be used to make secure, contactless transactions. The key difference is that approximately 90% of all merchants can accept MST, which makes Samsung Pay the most accepted mobile payment service on the market.
- Which is more secure, MST or NFC?
In the context of Samsung Pay, MST and NFC have the same level of security. The payment information transmitted by both MST and NFC is protected using tokenization.
- How accurate is the fingerprint scanner?
Fingerprint Scan has a False Acceptance ratio of 0.002%. In this case, Fingerprint is highly secured in which it is unlikely that a different person can log in the Samsung Pay with Fingerprint security.
- How secure is Samsung Pay?
Samsung Pay uses Tokenization, a Secure Environment, and Samsung KNOX to secure your payment information. Additionally, you verify either your fingerprint or a 4-digit PIN when making purchases.
- What is Tokenization?
Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token' which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.
- How is Samsung KNOX used with Samsung Pay?
Samsung Knox checks and protectes the device for malware. If Samsung Knox detects a malicious software, Samsung Pay will be disabled by Samsung Knox.
- Does Samsung Pay have access to my bank accounts?
No. Samsung Pay does not have access to your bank accounts.
- Does Samsung Pay store my personal/payment information on a server or my device?
No. Samsung does not store your personal/payment information on a Samsung server or the device.
Samsung Pay does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer.
Only a device-specific Token, which is used to replace your sensitive payment information, is stored on the device.
- Will my Samsung Pay information still be on my device if it is formatted?
No. Formatting your device will remove all payment cards registered to your device.
- What should I do if my device is lost or stolen? - about Find My Mobile?
If your device is lost or stolen, you can use Samsung's Find My Mobile service to Lock Samsung Pay (remotely disable) or to Wipe Samsung Pay (remove all the payment cards registered onto your device).
Please visit
https://findmymobile.samsung.com for further information.
- Which wearables (watch) model supports Samsung Pay?
Samsung pay is available on Galaxy Watch 4, Galaxy Watch 3, Galaxy Watch, Watch Active2, Watch Active, Gear S3 and Gear Sport.
- Is Samsung Pay on wearables (watch) compatible with non-Samsung smartphones?
- How do I install Samsung Pay on wearables (watch)?
Samsung Pay on wearables (watch) is integrated into your wearables (watch) software. Press and hold Back key to open Samsung Pay. If Samsung Pay is not available on your wearables (watch), it may be necessary to update Samsung wearables (watch) via Google Play store and update the wearables (watch) software.
- How do I set up Samsung Pay on wearables (watch)?
There are a few easy steps to set up Samsung Pay on wearables (watch):
1. From any Android smartphone running 4.4 KitKat or above, launch the Samsung wearables (watch) app and go to the Samsung Pay companion app. If you do not have a Samsung smartphone, you will first need to download the Samsung wearables (watch) app to complete the above.
2. Activate your Samsung account and tap to add a card.
3. You need to enable Screen lock (tap turn on). Enter your four-digit PIN code on wearables (watch).
4. Either add your card by taking a photo of it (allowing for optical character recognition*) or by entering the card information manually.
5. Once you've finished entering in your card details, press and hold the ‘back' key to open Samsung Pay.
* Optical character recognition (OCR) only reads the card number and expiration date; users must enter the rest of their information, like CVV, manually.
- Can I tap and pay with wearables (watch) at any angle?
Samsung Pay on wearables (watch) works comfortably at any angle for users, however for the most seamless payment experience; we encourage users to tap the top edge of the watch interface to the NFC or Magnetic Stripe reader on the point of sale terminal.
- How can I keep track of purchases I've made with the Samsung Pay app on wearables (watch)?
The transaction history is shown in the Samsung Pay companion app on the phone.
- What should I do to import cards in to my new device?
Just sign in to your Samsung Account on the latest Samsung Pay app version and your Visa, Mastercard or Amex Cards will be downloaded for you automatically.
- I see activate card, what should I do now?
You need to enter your expiry date & CVV number to complete activation of your card for using in Samsung Pay.
